1. Local
If you've recently been laid off from your job, you can apply for unemployment benefits from the state of Colorado. The amount of unemployment benefits is calculated on the basis of your previous salary. Benefits last up to six months for qualified applicants. If you're currently looking for a job, also check out our handy job-hunting guide for the Denver area.


September 18, 2008 at 3:06 pm
(1) Sarah says:

I thought this might be related and someone might be interested in Verizon. They’re looking to fill many positions in Colorado. To see the full list of jobs visit their page to find individual job descriptions and apply online.

December 4, 2008 at 1:57 pm
(2) mccray says:


Hello, I have been calling for approx. 2 weeks now, and the line is always busy.

I need to know how I can apply for the extention, or if it is automatic.

I was told that if I do not file for the 9 weeks extenstion before November the 23rd I would not qualify.

Please help!!! I can not find a job and I desperatly need the extenstion.


Mc Cray
Thank you so much and have a good day!

January 12, 2009 at 5:02 pm
(3) mark yacovetta says:

I have been trying to get through on the phone to talk to an associate. My file has been locked because i did not put in the right pin number. Can you please tell me an easier way to get a new pin so i can start recieving benefits.

John Mark Yacovetta Jr.

April 2, 2009 at 6:18 pm
(4) Jason G. says:


It mearly requires you call a different number and then when it asks you to enter the extension of the person you are trying to reach you enter the Customer Service Ext.

I called 303-318-9100 (I think employers number for UI).
Once getting trough all the BS that doesn’t apply to us Benifits receivers, it will say “If you know the extension of the person you are tryihg to reach you may enter it at any time” They use Cisco VoIP and have a 5 digit extension. The FOREVER BUSY number of 303-318-9000 would be 89000 as an extension. Once I entered that ext. I was taken to the proper place and was able to repeat this process 3 times in a row skipping the busy signal all together!!!!

I KNOW THAT WILL HELP!!! lol Enjoy!!
-Jason G

April 6, 2009 at 10:07 am
(5) Kristin B says:

THANK YOU for posting this shortcut. Worked for me – I am still “On Hold” but anything is better than redialing for hours at a time!

I hope they invest some energy into making this a less frustrating experience for all the unemployed workers.

April 10, 2009 at 2:19 pm
(6) Kim says:


I’m now on hold…but at least I didn’t have to dial over and over again for hours. The work around *does* work.

I wonder if it’s qwest’s fault…with their whole “we’ll call you back when it’s open” thing for $.95 lol!

April 14, 2009 at 10:22 am
(7) M. Victoria says:

It seems that they have closed that loophole. I am going crazy trying to get through to the unemployment line, and have been for months. The line is ALWAYS busy.

I got locked out of my on-line account because I entered the wrong pin. (You have two for different reasons so it is really confusing to begin with.) This means that you are also not allowed to call in and file your claim anymore until you call into the office and get an agent to reset your pin. This means that you instantly lose your benefits. This has been SO devastating to me!

I get up in time to start calling immediately at 7:30 when the line opens and yet it is busy every single day. I try randomly throughout the day, every single day, ALWAYS busy. I have tried dialing, hanging up, redialing immediately…over and over again…still no luck. What the hell! Why doesn’t the state DO SOMETHING?! This is starting to feel like it is set up this way on purpose so that the state doesn’t have to pay out claims.

April 20, 2009 at 10:27 am
(8) David says:

Yeah, the 9100 number trick worked like a charm!

April 20, 2009 at 12:01 pm
(9) daboss101 says:

these people should not be able to control our lives. They cant even figure out how to figure out a pie chart and they re CHURN ratio to fix the over whelming calls!! but the state is allowed to pass judgment on you what consider to be fit!! i dont know about you people but i am most definitely going to start participating and taking a more part into the political issues in this state. i cant even pay my bills due to the lack or caring from our state THAT WE PAY TAXES TOO!!!!

November 6, 2009 at 12:16 pm
(10) Jordan says:

I tried the 9100 trick this morning after spending four days trying every half hour to get to a real person. i got into a person who handles employer issues, but she very kindly took a detailed message. i’m not hopeful that someone will call me back, but she was nice to try.
the one time i got one real person, who identified herself as a “temp,” apparently gave me bad instructions, because i got a letter saying my claim had been cancelled. now i’m back in the horrible loop of calling every half hour.
like being unemployed doesn’t make you feel powerless enough… the state can’t get it’s crap together enough to actually give us the dignity of getting in touch with a real person!

November 11, 2009 at 2:05 pm
(11) Barb says:

Maybe it’s time the state hire more of us unemployed to handle the calls coming into the unemployment office. I’m sick of being on hold hour after hour and day after day.

December 4, 2009 at 12:34 pm
(12) marlo says:

Following seven weeks of waiting for a payment after I reactivated an unemployment claim, $1330 was deposited into my bank account. Two weeks later, I received a letter from the criminal investigations unit saying they made an error and that I MUST pay it back IMMEDIATELY. I did so but now they are saying that money, which they took out of my UI account will NOT go back into my account. If they paid me from my UI account and I paid them back, why doesn’t it go back into my account? When I spoke with a woman from the overpayment office today, she knew nothing and was very rude. Does anyone have any advice for me? They are now shorting me five weeks of UI benefits because of THEIR mistake.

January 4, 2010 at 10:58 am
(13) Denver says:

I’m tier III. I was laid off from Johns Manville in July of ’08. I’ve been waiting since the 24th of November for EUC payment. No rent money. No food money.

Lady called Saturday from Colorado Unemployment. Said it would be another 4 to 6 weeks.

Any suggestions?

January 8, 2010 at 10:38 am
(14) Denver says:

Guess not.

January 8, 2010 at 11:10 pm
(15) ITguy says:

I was wondering if anyone has thought of contacting 9news or any news agency about doing a story on this. Might help….

January 13, 2010 at 10:59 am
(16) Chnris says:

Channel 9 did a story on this, but they took teh soft approach and the unemployment agency stated they are doing all they can and everyone needs to try the website. A load of garbage, par for the course. Does anyone in pwoer anymore take a hard line stance against anything?

January 14, 2010 at 7:29 pm
(17) Denver says:

January 14, 2010. 2 months since my last full unemployment check. Nothing yet. And no way to contact CDLE either.

January 19, 2010 at 12:59 pm
(18) None says:

call that back number and try x89080. i still held for 45 min but got thru. also fax is 303.618.9013 or 14. i tried x14 and got to send a fax. mailing address is Colorado Department of Labor and Employment
UI Operations
PO Box 400
Denver, CO 80201-0400

January 20, 2010 at 10:47 am
(19) 120 Minute Wait... says:

Thanks for the tip! The extension you provided didn’t work, but I did reach a live person and she did transfer me, although this time I got in the actual hold queue instead of just getting the busy signal. 120 minute wait and counting…

January 20, 2010 at 3:40 pm
(20) D. Felix says:

Thank you for your comments. I tried the number and 89080 extension and am on hold. I am just grateful to be able to get through. Greatly appreciate the support everyone is offering each other as we are all in the same boat and it is frustrating :(

January 21, 2010 at 11:13 am
(21) Denver says:

“x89080 is an unrecognized number”. Guess they closed that loophole. Anything to avoid talking to us plebes.

January 21, 2010 at 12:10 pm
(22) Denver says:

Tried the fax number. Cost me $1.99. Given that I haven’t received a benefit check in over 11 weeks, $1.99 was a LOT of money.

303.618.9014 number didn’t work.

January 22, 2010 at 2:33 pm
(23) Holly says:

I tried everything you guys metnioned and still only got referrd tot he 303-318-9000 busy signal. I have a question that maybe one of you could answer. I want to back toschool and it would be online so I woul dbe available and able tolook for work. IF I say yes Iwent to school they’ll hold my money up even though Iwas available and if I say no I”m lying . Does anyoneknow how I should answer theese questions or anything? thanks.

January 22, 2010 at 9:14 pm
(24) Denver says:

Always answer the government honestly, if you have to answer to them at all.

I am sorry but if you are “in school” or “training” or, I believe, doing volunteer work, you will not receive benefits.

January 29, 2010 at 5:43 pm
(25) Scott says:

I did answer that I am in school and they did not turn me down for benefits. With this benefit number I forgot to file for payment and it freezes my account, and have been dialing the 9000 number for a week with no luck.

February 16, 2010 at 2:25 pm
(26) Amanda says:

Scott, I’m the the same boat! I didn’t file the week I received my severance because I knew they wouldn’t pay me anyway. Now, because I skipped that week, my account needs to be “reactivated” which is supposed to be available online, but is most definitely not. Now I’m stuck in this CUB phone hell with the rest of you. This REALLY bites!!

They NEED to hire more unemployment officers… and perhaps by hiring people they’ll be slightly fewer of us calling in!!

February 21, 2010 at 5:06 pm
(27) Florence Reynolds says:

What I did when I needed to reopen my UI is that I decided to go downtown to the new address and went to the office and talk to a receptionist who was so nice that she called the supervisor and he took my phone number and the next morning at 7.30 am I got a call to reopen the claim .
Now I had a problem because I filed 1 hour earlier and they said I need to call to reopen the claim again …….history repeats again and no job yet .

March 12, 2010 at 3:38 pm
(28) James says:

Has anyone else had this problem? I was on Unemployment from Jan ’08 thru Dec. ’09. I was told my benefit had run out. I can’t get them to reinstate me on my old company benefit. I have gone without a check since Jan 2010. They keep telling me that I have to appeal the decision. I did so and on March 3rd they overturned the decision in my favor, but on March 10th I received another letter stating that my decision that was in my favor was overturned and I need to appeal this decision again. That is another 4-6 weeks. Does anyone have any ideas?

March 21, 2010 at 11:54 pm
(29) Lyn says:

Has anyone had any luck with very complicated claims moving between four or five departments? I have major issues with my claim, but can’t get anything resolved through traditional measures like calling in. Has anyone successfully dealt with a very complicated case?

April 22, 2010 at 4:45 pm
(30) Neb says:

It’s pretty obvious from all of these comments that were being stonewalled on purpose. Anything you can do to get the word out that the State of Colorado has hijacked the unemployment insurance that we all paid into would be the best thing you could do. They set up a system for us to run in circles until we either find a job, or just quit trying. Going on 3 months now, never received a payment, never spoke to a human, and after reading this blog it’s obvious I will never. Hope all of you find a job quickly.

April 22, 2010 at 4:58 pm
(31) Neb says:

I went ahead for laughs and emailed Tom Martino to see if he will try to figure out whats really going on.

April 30, 2010 at 7:45 pm
(32) Thomas says:

I’m having similar problems. I’ve called every day this week to try to reopen my claim. I was getting benefits, then I took a new job. I got laid off at this new job just a month later. I thought it would be really easy to reopen since my benefits were still available. Guess what! It’s even harder now because you have to talk to a real person to do this. The lines are jammed up at any given moment. Why can’t this be done online! I resorted to writing a letter, if that doesnt work I’m going to the main office. I’ll let you know how this works out!

May 3, 2010 at 5:04 pm
(33) Katherine says:

Thomas – I am having the exact same problem. I am not sure what to do. Please let me know if you get any feedback from your letter. I am mailing on today as well.

May 19, 2010 at 11:45 am
(34) Bobby says:

Good news all,

I called the unemployment office (9000) number, and got through. I was able to reopen my claim as well as I was informed that the unemployment office has changed their answering service so that you can now wait to talk to someone if you are trying to reopen your claim. I called about 430 pm and waited about 45 minutes while listening to music that is supposed to enhance ones calm LOL. I hope this is good news for those trying to reopen their claims and good luck!!

May 25, 2010 at 7:00 pm
(35) sally says:

Can you canel your claim and just refile online?

May 27, 2010 at 3:55 pm
(36) Daddy Dave says:

This is hell. They keep asking for my PIN, but I’ve never given them or received a PIN. Now my account is locked, but that is OK because it didn’t do me any good in the first place. I’m in constant-hold telephone hell now. Why can’t the unemployment office hire some of us unemployed people to answer the dam phone?

May 27, 2010 at 4:12 pm
(37) Daddy Dave says:

The unemployment service is completely busted! They can’t answer their own dam phone.

June 20, 2010 at 8:24 am
(38) ITguy says:

Back in January I made a post but wanted to follow up on a few things,
A.) If you are filing a new claim best and fastest way is do it on line then within a week or two someone from the unemployment office will contact you to confirm why you were let go and then they will tell you when you will receive your first payment.
B.) I was laid off the first week of January and took a TEMP to hire job in March that lasted till June 10th when the position did not go permanent and was let go of the temp position I was afraid that I lost my benefits because it was not active. But I finally got through to CUB line and was able to reactivate my claim.
The reason for this post is because I did not find much on line about reactivating a claim and felt that people should be aware that you can reactivate a claim (Temp or None Temp Position). As for getting through not sure how I got through maybe luck of the draw but when it asked if I had made a claim with in the past 12 month I said yes and then was on hold for about 45 min before getting to a human. All I can say is have a good speaker phone and just hang in there.
I hope this help someone out there wondering if they can reactivate a claim….

June 21, 2010 at 3:31 pm
(39) Holding says:

Just dialed the previously cited #: 303-318-9100 and used x89080. I’m on hold!!! Thank you to everyone for their help in this thread. I never thought I’d be so excited to sit on hold for 2 hrs!

August 23, 2010 at 1:27 pm
(40) Reactivated says:

Just called 303-318-9100 and punched in x89080. Was on hold for an hour and finally spoke to a human (you have to in order to reactivate a claim — it cannot be done online). Worked like a charm!

August 24, 2010 at 4:30 pm
(41) Here we go again says:

I too was unemployed from the end of December 2009, until April 5th. Lost my job yesterday. TRIED

September 1, 2010 at 2:13 pm
(42) So happy to be on hold.. says:

Dialed the 303-318-9100 Xt. 89080…holding…so excited to be on hold instead of just calling every 3-5 min…hopefully I can get this issue of Identity theft resolved…I will update everyone if it works…

September 1, 2010 at 3:50 pm
(43) So happy to be on hold.. says:

It worked out great! I was on hold for about 1hour 15 min…but it was quick and painless once I got through! Thanks everyone!


September 2, 2010 at 11:22 am
(44) sike says:

the ext:89080 is no longer working! Colorado UI sucks

September 14, 2010 at 11:55 am
(45) Kim says:

I dialed 303-318-9000 ext 89080 and got through. The rep. Took down concerns I had with my claim. He informed me that he will relay the problem to the department that handles ui claims and asked me to call back if I do not hear from the claims department in two days. Ill keep my fingers crossed for a reply. I hope this will help those who like myself have been waiting over 6 weeks for information regarding existing ui claims.

September 14, 2010 at 12:00 pm
(46) Kim says:

Call 303-318-9100 ext 89080

September 14, 2010 at 12:16 pm
(47) Kim says:

Gave the wrong #. Please dail 303-318-9100 ext 89080, 89070… This should direct you a “real” person:)

September 15, 2010 at 12:10 am
(48) cynthia says:

does anyone know how to get some good legal advice on what to do when your employer simply stops paying you (not laying you off, so you could easily collect benefits) he says he can’t afford to pay me till business picks up, but I can’t work for nothing! I just need a place to get honest advice on whether I can collect unemployment benefits. thank you.

October 5, 2010 at 11:05 am
(49) pissed at UI says:

They should reimburse my cell phone bill since it is the only line I can afford and not even that many minutes. I got locked out and have been trying all week to get a hold of them to reactivate. What a bunch of Bull@#$%

October 10, 2010 at 8:42 pm
(50) Charisse says:

How disconcerting to read all of these posts! I agree that THEY NEED TO HIRE MORE PEOPLE!!!!

I was laid off December 2009. Did no receive benefits until March, and took a position in April. My situation is a bit more difficult, as I suffered an injury (NOT on the job) missed a week of work, WITH a Dr’s note. Got really sick on a Friday, and the “HR Manager” called 911 on me. The Paramedics came & I ended up at Urgent Care………..I was BACK at work on Monday. After working the entire day, they “let me go”. I’ve NEVER been fired in my life.
This was August 20. I’ve made THREE claims online & have received NO payment! I was let go with a week short of work & NO vaca or severance, so there should be NO REASON that they are “denying me”, ESPECIALLY when I have an existing claim I just need to reopen.

There is NO WAY to do this online! Somehow, I got a human latter part of August. I’ve received NOTHING in the mail, such as a letter of dispute ~ and I’ve received NO money! I HAVE to find out what the hold up is, but cannot get a friggen HUMAN!!!

Rent is two months past due, landlord is “Getting Nervous”
Jeep is two months past due, and they want to tow it.
I’m about to lose everything, as Xcel wants to shut me down, as does water and my cell, which is my ONLY lifeline to find work.


November 3, 2010 at 1:19 pm
(51) Doug says:

re Cynthia post 48. You were laid off due to lack of work, whether or not your employer told you so. They cannot simply stop paying you or ask you to take a reduction in salary.

Call the # posted in the above posts and submit a claim. DO NOT resign from your employer. This is the only thing that can deny you a claim. ie – voluntary loss of employment = no UI claim or benefits. You may have to wait for 3 hours on hold. Best times to call are at 7:30 or at 1:30 . Keep calling until it gives you hold music.

If you are submitting a claim for the first time you usually get through quicker. Ie answer 1 if you haven’t submitted a claim in the past 12 months.

The process is a total pain in the arse, but once you do get through to a human they are generally patient and helpful. They are really stressed too – as they are severely under-staffed, but they understand the frustration we experience waiting 2 hrs on hold.

November 3, 2010 at 1:19 pm
(52) Doug says:

I have had problems with my claim since the start in Aug of 2010. I had it closed because they never sent me a pin # to claim benefits with. Then it was closed because my employer disputed my claim. I am in appeals for the past 2 months.

I haven’t collected any $$ yet, but I still have to submit for payment on Cubline every other Sunday. I even had my claim closed recently because I submitted for payment on Sat not Sun. Another call and 2 hr wait and they reopened it.

Now I am waiting for an appeals hearing today, and hopefully an award of benefits.

Interestingly the agent at UI benefits I spoke with yesterday told me that the worst case – even if my UI appleals claim is not granted is that they would hold up payments for 10 weeks since the beginning of my claim – ie no backdating. Sounded positive to me. I thought a denial of claim was just that, but apparently it is not so. The system IS set up for us to become tired, frustrated, confused, and depressed. If you keep up with your cubline submissions though they should pay you eventually.

Best of luck to us all!

November 16, 2010 at 10:45 am
(53) Matumbo says:

So i have been trying to call for the last 2 weeks as my account says pending review i need to eat and pay bills i dont understand what do i do now !!

November 16, 2010 at 5:48 pm
(54) Presley says:

Bother this guy until you get through.

Executive Director’s Office Executive Director,

Donald J. Mares, (303) 318-8020, Donald.J.Mares@state.co.us

Assistant to the Executive Director, Jordan Kenning, 303-318-8020
Deputy Executive Director, Gary J. Estenson

December 1, 2010 at 1:55 pm
(55) tjaffee says:

I just got off the phone (yes, with a real human) to apply for/and extend my unemployment benefits. I exhausted my original 26 weeks on 11/22 – just one day BEFORE my cut off.

I tried to complete the extension process on-line, but to no avail (later found out that the on-line system works 1-week in advance, so the system thought I was applying AFTER the cut-off date).

I called 303-318-9100 (employers number for UI)just as Jason G. suggested back in April.

It worked. Once getting trough all the BS that doesn’t apply to us Benifits receivers, it will say “If you know the extension of the person you are tryihg to reach you may enter it at any time” They use Cisco VoIP and have a 5 digit extension. Simply enter 89080.

I was placed on hold for 45 minutes and then -voila- a very pleasant Joanne helped me out. The entire conversation lasted only 5 minutes and now I’m set for an additional 20-weeks (which will probably be the last extnesion I qualify for).

Hope this helps – hang in there.

Thanks for the tip, Jason!


December 1, 2010 at 3:09 pm
(56) Scotty says:

303-318-9100 ext 89080 works, it at least gets ur call in queue

December 3, 2010 at 1:45 pm
(57) jolene says:

IT WORKED to get into queue – thank you Scotty!!!

December 21, 2010 at 5:28 pm
(58) Vance says:

+1. I am in queue now, yipeee. Never thought I’d be so ecstatic to hear “hold” music. Thank you all. All the best.

December 27, 2010 at 1:52 pm
(59) rotti says:

I surrender!
I’m out of minutes on my phone trying to get through. Is there a physical address you can go to in person?
No addresses that I can find!

December 30, 2010 at 11:07 am
(60) Sara says:

help! so I made a claim in February of 2010. I moved more then 60 miles away from my job due to my husbands job. Then had to quit due to the two hour each way trip from our house. I tried to file a claim seeing if UI would give me benefits. They wouldn’t. I got a full time job right after. Now I just got laid off.

Question is I can reopen my account but should I wait until February? I’m concerned that my year ends in February so my benefits would end in February? please help Ive been on hold for over an hour this morning and dont even know what i should do!

December 30, 2010 at 1:52 pm
(61) Rusty D says:

I did find on another website a number that I went straight to being on hold! Try 303-318-9080. Pretty sure thats the same thing as using extension 89080 but this way you can skip the whole calling the employer menu crap.

It so freaking ridiculous that we get excited but even getting on hold to wait for 3 hours. Is there ANYTHING else in this world that we would be excited to be on hold for 3 hours for? What a broken, messed up, horrible system that is designed to kick someone when they are at their lowest.

January 3, 2011 at 9:38 am
(62) S. Myers says:

Thank you so much for the number that works. I called at excatly 7:30 am and was only on hold about 5 mins! Thank you so much!

January 10, 2011 at 10:09 am
(63) J. says:

Thanks! Worked like a charm. Called at exactly 7:30am today and got through right away.

January 10, 2011 at 1:49 pm
(64) LHK says:

This # totally works! 303-318-9100 ext 89080, I just got through. It literally took over an hour and a half of being on hold but an agent finally answered and was able to help me resolve my unemp. issues within about 5 minutes! Thanks for the number, Kim!! :o )

January 11, 2011 at 12:49 pm
(65) vincent says:

wow that didnt work can the admin please delete my last post it is the wrong link here is the facebook page so we can discuss this where people can here it


January 11, 2011 at 4:14 pm
(66) alex says:

i spoke with some lady on the employer side and she took a call back request and said it is typically a week before people receive a call back she also explained that they get over 5000 calls a day! and it was crashing there system so nobody can be transfered any more or placed on hold. so it seems they are pretty fortified behind there IVR and its kinda like a lottery just to get through to some body. I guess people aren’t very motivated to provide quality customer service when the customer are getting free money. its probably a way to weed out the desperate from the lazy in there eyes. and we all know the local state governments are getting broker every day as well.

January 18, 2011 at 12:25 pm
(67) Jason says:

I was about to lose my mind with this gigantic hurdle!! I was laid off late Nov and just finally got ahold of someone today. I was so aggrevated with calling I was about to just drive to Denver (from Colorado Springs). While looking up the office location I found this link and its helped a lot. I called the employer line, plugged in the ext and maybe waited 9 minutes total. I was so prepared to be on hold for 2-3 hours. I had a pot of coffee ready and was mentally prepared to tough this one out but wow, it actually worked. My story isnt as depressing as the others because Im a reservist and was able to work here and there for some extra cash but still I understand the complete misery everyone has to go through with this. I really hope if you are reading this that you will try this, oh and call 0730 (that means get your ass up and dont drink the night before ya drunk). Good luck!!

January 18, 2011 at 1:27 pm
(68) stephen says:

Tried the employers number with the five digit extension and it worked great so everyone try it.

January 19, 2011 at 10:38 am
(69) Morgan says:

I tried for a week and a half to get on hold with the 9000 number and still couldn’t. I needed to reopen my claim so this was my only option. I read the posts here and tried the 89080 extension and got right into the hold que. Try it before they figure it out and close the loophole.

January 28, 2011 at 6:15 pm
(70) Melissa says:

That 9100 number worked but then she said that she would have to put a message in so that someone could called me back. I have been trying for 2 days now. This sucks now it’s friday and no money to pay rent. AWSOME! Also that 1-800-388-5515 for outside the Denver Metro Area always has a busy signal. WTF.

Thanks for the sugguestion on the 9100 number I thought no one worked there.

January 31, 2011 at 1:30 pm
(71) Tori says:

Thanks so much for the extension with the 9100 number!! I had to wait over 2 hours on-hold, but I finally got through. I had to tried the 9000 number for 3 weeks, and never even came close.

January 31, 2011 at 11:31 pm
(72) MIke says:

Help me figure this one out…get a letter saying I will get benefits…cool, get my first check last week, then when I go on CUBline to ask for payment on Sunday Jan 30th, I see my status as “Benefits Exhausted”? What the hell? How can I get a letter saying I am entitled to $11,000 worth of UI benefits, then I get my 1st check for $382 and it says I have “exhausted” my benefits? Has anyone had any luck going down and talking to someone face to face. I tried too trying to contact someone today to verify but got the “we have a high volume of calls, call back later” recording. Geez!

February 1, 2011 at 12:59 pm
(73) Tyler says:

I tried for 3 consecutive business days with the 9000 number with no luck – couldn’t even get on hold. Within 1 hour of reading this thread, my claim was successfully reopened using the 9100 workaround and 89080 extension. It took a few tries entering the extension, but it works. Thank you everyone for posting!!!!!!

February 1, 2011 at 3:17 pm
(74) Joshua says:

Hey Everyone!!!

I called the (9100) number and entered the ext 89080 and got through. I spoke with someone after I was on hold for an hour and 20 minutes. I did have to try several times but was able to resolve my “not active” issue.

I hope this helps and thank you for the original post with this number!!!

February 3, 2011 at 4:11 pm
(75) MIke says:

Great news….I finally got through with the help of this post (was on hold for about 35 minutes) and the nice person on the other end handled everything. Use what is on this blog and you will get a live person :)

February 23, 2011 at 10:01 am
(76) Lacy says:

I used the X89080 extenstion and I am currently on hold! Its funny to think I am grateful to be on hold, isn’t it! Does anybody know about how the 4th tier works?

February 28, 2011 at 11:40 am
(77) Doug says:


An update to my post last year. I was granted UI benefits after going through the appeals process and several hearings with my ex employer. Keep filing and don’t give up believing in yourself!

My case was quite a test of the system, as my employer laid me off after testing positive for Marijuana. I had been a MMJ card holder for 1 year already at the point he insisted for me to test. After months of claim denial and appeal and appeal dispute hearings I have been awarded my full claim and back pay to the date that I was laid off.

Don’t give up. Medical Marijuana will not deny your Unemployment Claim in Colorado if you pursue your rights and appeal.

Thanks to everyone on this thread! Keep the faith in yourselves :)

February 28, 2011 at 3:54 pm
(78) poonam says:

yes i also tried for 1 week before getting to this website, and i got it unlocked the same day.
thanks to all

March 3, 2011 at 12:52 pm
(79) Frustrated in Colorado says:

These posts have helped me so much. Today it had been over a month since I had received my unemployment. The only way I could get thru was by calling 303-318-9100 and entering x89080, thanks to these posts. I was calling multiple times a week. I was at Tier 3 and was told when I called in to Cubline, Tier 4 benefits would automatically load onto my unemployment claim. They had said that I could go on State Extended Benefits but it was only for 6 weeks and after that I could no longer collect unemployment. They told me if I waited for Tier 4 benefits I could continue collecting an additional 13 weeks after Tier 4. So obviously, to be on the safe side I decided to wait for Tier 4. This was the story for the last month, not just by operators but also supervisors. I called again yesterday, determined to get to the bottom of this issue. Since my benefits exhausted BEFORE February 13th I wasn’t eligible for Tier 4 benefits. I had to go on State Extended Benefits for 7 weeks. I was also told that after my State Extended Benefits were exhausted I could go on Tier 4. With the exception of the Federal Government getting rid of Tier 4, which could happen any time. Tier 4 benefits are based on the unemployment rate being above a certain percent.
The moral of my long exhausting story is if your Tier 3 benefits expired BEFORE February 13, and unemployment keeps telling you to wait for benefits “programmers need to load the money” or “it will automatically load when you call Cubline” these comments are incorrect in your situation. I hope this helps someone. I can’t explain the relief when my benefits where there this morning!! Thanks to everyone here!!

March 16, 2011 at 12:39 pm
(80) Ame says:

303-318-9100 ext 89080 works. I’m still on hold and it has been 40 min so far. Don’t expect an answer from a rep anytime soon but you will be put into queue at least.

March 21, 2011 at 3:49 pm
(81) Marie says:


The secret number works. The secret code does too. You may have to enter it a few times, as the first 2 times I did I received a promt that it was an invalid extension. I entered it again and was placed on hold…where I have been…for the past 2 and a half hours.

I encourage all of you to contact your local paper, 9 news, governer, senator etc. This is not acceptable. This is not right. You can contact most of the aformentioned places or people online…something you can do while sitting on hold…for what seems like forever….waiting for help.

March 21, 2011 at 4:55 pm
(82) Marie says:

I got through.
(play hallelujah music)

I had to call and talk to a real person to get on EUC.
YOU MUST CALL AND TALK TO A PERSON to do this if you do not want to lose a weeks worth of pay.

I have to say that the woman I spoke with was VERY nice, understanding, helpful and very thorough in explaining the process of the tiers, the amount of money I will be receiving and when.

I do have some unsettleling news to report. I thanked the woman I spoke with for being so kind to me and mentioned that I think while she is lucky to have a job, she probably has one of the most thankless ones on the planet. She said “thank you, you are going to make me cry” and then proceeded to tell me that “they” are going to be doing layoffs in April…starting with and focusing on her department. Yes. The department that answers all of our calls will have even less employees soon.


Please contact your state representatives via email, letter or phone call. This is unacceptable. As I mentioned..you will have plenty of time to do so by email while you are on hold.

In closing, the number works…the extension gets you into the hold queue. Have patience and remember to be kind to the person you eventually get on the phone.

March 22, 2011 at 9:59 am
(83) Dev says:

I can’t get thru. It sends me straight to the “self help” menu. I tried entering the extension and it tells me that’s not a valid choice. Then it runs thru the “have you tried our website” blah blah blah. If I could take care of it on your website, I wouldn’t be calling you people.

March 24, 2011 at 12:31 pm
(84) Josh says:

Can I go to the downtown office at 633 17th street to talk to a living human being about my claim? I can’t get anything done online or on the phone without my pin (which I never got).

March 25, 2011 at 1:33 pm
(85) Kristina says:

I tried calling the (303) 318-9100 number and immediately spoke with a rep but he couldn’t help me. So I called the -9000 number, said I didn’t know my pin and now (as I’m typing) in queue to speak with an agent with 121 wait time. Try that. All I can say is this is ridiculous!

March 28, 2011 at 5:39 pm
(86) Anonymous says:

All I can say is – thank goodness for the internet! I had been trying for days to get through to a rep and all I got was their automated system hanging up on me over and over again. I found this site over the weekend and tried the phone number extension previously given (303-318-9100 x89080) today and I was put through to their hold queue instead of being hung up on or put through to their automated system. 3 hours later I FINALLY got to speak to someone to re-open my claim! Thank you so much for the information!

March 29, 2011 at 5:56 pm
(87) jen says:

I too have been playing the waiting game. I moved out of state and it is not the same for people calling from the out of denver number. I am currently listening to elevator music and paying for this long distance call. (and I have no money) They told me all i had to do is call this number and my benifits would continue. What a joke. I just happened to be pist and looking for other numbers and came upon this. THANK YOU for letting us in on this clue. Now its been an hour and 28 mins.

March 31, 2011 at 8:19 pm
(88) Anon says:

Here’s an idea, you have all these people on unemployment and extraordinarily understaffed at the unemployment call center. HMMMM WHAT COULD WE DO WITH THESE 2 COMPLETELY UNRELATED EVENTS GOVERNMENT?!

April 1, 2011 at 5:12 pm
(89) Linda says:

this is SO ridiculous. I did get into the queue and waited for THREE hours. And then…they hung up on me! Suddenly I got a busy signal instead of the elevator music. So I called again and now I’ve been in the queue for an hour.

This is MOST annoying.

April 1, 2011 at 5:29 pm
(90) Ann says:

I was able to get through…on hold for two hours then all of a sudden around 12:30 or so, the line just went blank…no music or anything. I sat there for another 20 minutes and realized something must be wrong. Either I got through to a customer service agent and they walked away from their desk or there is something wrong with their system today!!!! Ugh. I redialed and have been on hold for an hour and 20 minutes so far. Wonder if I will even be able to talk to someone today!! So frustrating.

April 3, 2011 at 10:47 am
(91) Frustrated says:

I just exhausted my state unemployment benefits. I got my letter to apply for the federal extended benefits. It said to apply right away to prevent disruption in payment. I did go kn and apply and I am to request payment on 4/10 which is my normal request day. Then I get a letter stating it could be 4-6 weeks before I get paid. Does anyone know if I will have to wait or will I get paid 2-3 days after my request for payment like I did on state benefits? Thank you.

April 4, 2011 at 2:43 pm
(92) Andrea says:

Thank God for the extension information I always thought I was doing it wrong when I was getting a busy signal over and over again for hours. I type in the extension and I am placed in the waiting line. I greatly appreciate the info! Although I haven’t received any benefits in over 12 weeks :(

April 7, 2011 at 5:18 pm
(93) Tom says:

Thanks for the info. The backdoor (303-318-9100 x89080) works great. I had to put in the ext a few times before I got in line. 3 hours later, problem solved.

April 8, 2011 at 8:19 pm
(94) steve says:

Yes, it works. (The backdoor), but I was still on hold for 3 hours!!!
I don’t know what to think, but what ever it is ain’t good.
And, after the time invested, will they really do what they said they would? I’ll see in three days. What can we do about this?
I remember seeing the old pictures of the bread lines during the great depresion. Guess what? They hide the bread lines from the media and the public because we are at home on hold.!!!

April 21, 2011 at 2:22 pm
(95) RS says:

I just called the (303) 318-9100 number and entered 89000. Got through to someone who sounded like they were in India. Thru the thick accent, I ‘think’ he said it was ‘employer services’. I promptly ignored what he said and told him that I had been disqualified for UI until April 9 due to a vacation payout. I get that. But it’s now April 21 and I’ve not seen one dime yet. He told me to call the 9000 number and to do it ‘over and over again’. Nice! So professional!

April 25, 2011 at 11:34 am
(96) Mitch says:

Endless calling before I tried the 303-318-9100 x89080 theory… seems to be working, at least I’m finally on hold for ‘up to 120 minutes.’ Better than nothing!

May 3, 2011 at 12:12 pm
(97) Desiree says:

The backdoor shortcut still works. It sucks that the wait time is still two hours.

May 10, 2011 at 2:33 pm
(98) ryan says:

This works it will say extention not valid first times you try but keep putting in extention. Usually second or third time you will hear music that is the line that you want. I don’t even bother with the other number anymore. I have used this extention at least 5 times to talk to agents workd everytime.

May 12, 2011 at 9:53 am
(99) Erica says:

Unemployment is absolute hell. But if you go to a local Colorado workforce office, they have one day a week that they have a direct line to the office with no hold time. You go straight through. Other people have figured this out, so if the office says they have a direct line from 9-12 on Wednesday, be there at 8 or 8:30. If you wait too long and the line to use the phone gets too long, you can miss the 12p cut off and have to wait a week.

Good way to save your cell phone minutes, because I know none of us can afford to use those!!!!

May 16, 2011 at 1:30 pm
(100) Liz says:

Waiting in line with the extension to refile! This is pretty stupid there should be something to reopen your exisiting claim.

May 27, 2011 at 11:39 am
(101) Samvel says:

It looks like the backdoor option (303-318-9100)no longer works. Any ideas on how to get through to a live person anyone?

May 27, 2011 at 11:53 am
(102) Nubee says:

Ok, try this option: 800-388-5515, listen to all options, and select more options. Listen to all the options. Towards the end of the message, you will hear a message saying “If you want to speak to a representative, say “representative”. I did, and am currently on hold – message also said I might be oin holf for 120 mins. Oh well, let’s see how this works. Will keep you posted.

May 27, 2011 at 12:10 pm
(103) Nubee says:

The line cut me off after staying on hold for 60 minutes. I noticed that if you get a message that says self service menu, your SOL – that means that you will have to keep redialing.

May 31, 2011 at 5:49 pm
(104) Steve says:

Has anyone ever had an “Issue” that is frozen their
benefits and they won’t resolve it ever, even after
3 hours on hold to talk to someone and writting 2 letters? Any ideas?

June 4, 2011 at 9:12 pm
(105) dorothy says:

The 303-318-9080 number (and calling 303-318-9100, x89080) both now say they are non-working numbers at the CO Dept of Labor!!!!


June 7, 2011 at 1:17 pm
(106) serina says:

I just got off the phone with someone from the executive directors office. I called and left a message this morning. She was very helpful and immediately resolved my issues. You would think that they would rwsolve the phone issue so that people would have more time to devote to finding work. Wish everyone luck!

June 9, 2011 at 6:37 pm
(107) gcat67 says:

I started with the phone marathon – again – this morning. Now, by ‘again’ I mean as in for the bazillionth time. I have been trying, unsuccessfully, to get through for the past 12 business days – everyday – starting at 7:30a.m every until 4:00p.m – with hopes of reaching a human being to discuss what my options were regarding my benefits which are being deposited into a Chase bank account for which I no longer have a card. I got rid of the card – like an imbecile – last year when I FINALLY got a job last June (2010). That job laid me off beginning of April, this year. When I applied for unemployment this last go around, I specifically requested Direct Deposit into my personal bank account. Apparently, this went unseen (?), I found out later, having called Cubline after not receiving the monies due me. The pre-recorded message told me said my benefits were deposited to the CAP card account. With a sinking feeling, I called Chase Bank hoping to have another card issued. Of course, Chase informed me that I would have to speak to someone from the CDLE offices because, while Chase is the bank name on the card, Chase’s representatives have no power to issue new cards, that they can only give a balance of the account, nothing more than that was possible, and so on. I tried several times – hoping to reach someone with more knowledge than the rep before them. Instead, reps seemed to become progressively less knowledgeable- with the grand finale being a representative who did not even know Chase handled those types of accounts. CDLE…? Wha…?
Stress on high with the peaceful sleep that death may afford is looking so much more appealing than usual.
I know anti-freeze will do the trick in minutes, or so I have heard. Bonus, it supposedly tastes sweet. It makes me wonder why people bother to try with the hanging bit and the guns when there is such a high percentage of suicide fail rate using those methods…
As usual, I digress. Let’s move on. (Go to p2)

June 9, 2011 at 6:38 pm
(108) gcat67 says:

(cont from p1)
Where was I? Right, it was approximately 10:45a.m., this very morning, on the 13th day of my personal hell, I finally get a recording that sounds different from the rest, and I realize… could it be… yes… Wait … yes… YES! I have breached the caller runaround system and am actually about to speak with a real, live person. Right? Not.
So, hold time estimated to be 112, the recording says. I assume that means 112 minutes but I am so happy to oblige since, miracle of all miracles – it only took 13 days and what has to have been several hundred tries – I am actually on hold.
Even the hold music sounds good.
For about 5 minutes
No matter, just tough it out, I tell myself. Learn to love it. Therefore, I do. Try to, at least.
About 55 minutes into my wait, I hear an unfamiliar but unmistakable sound emanating from the cordless I am holding. (A little voice in my head peeps, ‘No…’) With mounting panic mixed with undiluted horror, I gaze at the battery level, which is now flashing, and ‘sans’ bars. This is the only phone hardware I have so the option to go non-cordless is… well not an option. With my heart in my mouth, I start a mantra… Something to the effect of, ‘this has to work, please let it work, do not disconnect, this has to work, please let…’
Gingerly, I set the handset back onto the charger – knowing what is actually going to occur upon doing so.
(In my mind’s eye, a sudden flash of what looks like a small, horned, gnarled demon-y thing is perched on my shoulder. It cackles, rubbing its clawed paws in gleeful anticipation…)
Wait for it…
Go to P3

June 9, 2011 at 6:41 pm
(109) gcat67 says:

(cont. from P2)
It sounds funereal and oddly far away. I cannot see now. Beyond stressed now, for a moment I cannot see…. Please… no… Calm down… Aneurism in the making, of that I have no doubt. I blink several times; at a high rate of speed, to get rid of the unwanted, uninvited tears of rage and utter dismay that now film my eyes.
(The demon-y visitor on my shoulder screeches, “SCORE!” … and begins gyrate in the style of the Money Dance)
I pick up the handset in disbelief. My hand is shaking so badly I can barely dial. Yeah, you got it… Back to the same disembodied, semi-concerned sounding voice, that tells me how “sorry ‘THEY’ are… (Frankly Mr. Voice really does not sound very sorry …) but “…that I shouldn’t give up. I should stay on the line and check out the self-service menu…” and “… should that fail to satisfy my needs that I should call back.
Tell me, shall I call the same sorry message giving service and then tell me WHY SHOULD I? Better still; question just HOW MANY MORE TIMES? To LISTEN TO THE SAME FREEKING MESSAGE about no one being available and the sorry-ass self-service menu. How “THEY” served six thousand, six hundred, and two of my equally unlucky unemployed-through-no-fault-of-their-own brethren last week? And “THEY” really are doing their damndest (Really they are and I believe that they are, I honestly do) to get to every last one of us, before we die or are carted off to Sleeping Meadows Home for the Completely Unhinged or Beyond Clinically Insane albeit Through-no-Fault-of-our-Own”? Do ‘THEY” consist of 5 or 6 over-worked, stressed beyond belief from having served the 6602 lucky winners last week, not to mention the 7852 others the week before, super-human men and women? I mean, for the love of all that is good in this world.
(Go to P4)

June 9, 2011 at 6:42 pm
(110) gcat67 says:

(cont. from P3)
(The demon is now hysterical, rolling about with peals of uncontrollable snorting laughter emanating from its maw, clutching its sides… and… I think it even peed a little)
That is not even the half, but I will not bore you with the rest. Safe to say, as I sit here waiting for my phone to charge, that I have complete and total empathy for those of us on this “side” of the phone. As well, I feel equal, if not more, amounts of sympathy for the “THEY” mentioned by Mr. Voice because I cannot even begin to imagine what THEY must have to deal with from the never-ending, stream of panicked and (understatement) unhappy callers. If only the state would see fit to hire some (as in 500 or so) of us so as to cope with the glaringly obvious issue at hand. I mean – it would help so much. First off, not as long of hold times having a support team to answer the flood of calls and to reroute and if not possible to even pretend to care or take messages. Secondly – a live human being with whom to commiserate, if only for a few moments, would be infinitely better than Mr. Voice is now. Thirdly, 500 of the 6602 of last week’s unemployed would then have a job. At minimum wage or just part-time or even working with rotating schedules so that everyone could have a chance at it. Who, in turn and due to working, would receive from that a modicum of self-worth? Finally, perhaps a way the phone temps could work from home – don’t ask me how but I think it could be done somehow – and so that the state wouldn’t have to pay for the wear and tear on the building needed to house the temps. There has to be a way.
(Go to P5)

June 9, 2011 at 6:44 pm
(111) gcat67 says:

P5- Last One!
(cont from P4)
Some way, somehow, somewhere… There’s a place for us? Right?
Oddly, I do not even see a help wanted ad posted on the State website for the Unemployment Office. How is that possible – They could not possibly be more in need? This is not just my opinion but it is fact judging by all the posts above mine and by those on other web threads… Please… HELP US HELP OURSELVES! Let us help you, the unemployment office.
I might be too far-gone, I know, but others maybe not so much. Mind you, even those of us halfway around the bend (such as me) can answer a phone.
Just cannot get “THEM’ to reciprocate; hence, the above diatribe.

From the desk of one, pretty much, unhinged.
(Yes, this is obvious even to me)

June 9, 2011 at 6:47 pm
(112) luchaire says:

I hear you sistah….

June 12, 2011 at 1:29 am
(113) dorothy says:

OH gcat67, I thought I had had bad scenes with this forsaken gov’t “benefit” — (benefit????), until I read yours!!! TRULY why don’t they hire some of us so that others won’t get close to (or beyond) taking the anti-freeze approach?!!! With all the pork-barrel spending our elected zombies feel free to waste, surely they could throw some scraps our way?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

June 13, 2011 at 6:04 pm
(114) Saint Cad says:

Four days now and I know that’s not as bad as many of yours but my complaint is that I never got my PIN. Why isn’t there an automated system to retrieve or choose your PIN? Does CO UI really need people like me clogging up the phone lines for people like you that honestly need to talk to someone about major screwups?

June 24, 2011 at 12:15 pm
(115) First Time says:

First time i’ve ever requested a payment from UI with over 13 years of working.

It’s been 4 weeks, and my claim is still “pending approval.” I know it is supposed to take 4-6 weeks for a claim to be approved, but i haven’t received a notice of decision, UIB-1, or anything that indicates one iota of progress towards getting payment. When I “check payment status” on the self-serve menu, i’m informed by so-called Mr. Voice, that i need to speak to a CSR…. I have been calling for the last 2 weeks straight, from 7:30 to 4:00… even @ 7:30 am when the line opens… always the self serve menu.

I am now a pro at using the CDLE website, but how frustrating to have the prompts say, “speak to a CSR,” and this all feels like a lost cause.

How the hell did the 6,000+ people get served?? Divine intervention seems to be the only thing that might help me at this point.

July 6, 2011 at 2:26 pm
(116) WTF says:

so i just waited on hold for 2 hours then phone bleeped and had busy signal. Plz train the csr’s on how to properly answer a phone

July 6, 2011 at 4:48 pm
(117) kew says:

gcat67 – you made at least part of my on-hold time bearable just now.
been calling for several days now, I hang up immediately if it’s the self-service message (because, of course there is always the “please try again later” one…
I did try the 9100 # but to no avail – AT FIRST…then I hit redial several times and actually got a live body to answer and she transferred me to the dreaded “on hold” hell that I have been in three times straight today (with dozens of redials in between)
1. 96 minutes (got thru at 7:40 am) then no music around the 80 min mark…still held on, then nothing
2. 104 min…
3. 113 min, no cordless was running out of battery….got the extension. No music. realized it’s time to redial until
4. 22 min so far and have both cordless handsets ready to switch off when the battery goes down… wish me luck!

PS – I did also try #8080, but I want to talk to someone now, not wait for a call back. Also tried the 89000 ext, which did not work, but somehow I am on hold.

July 8, 2011 at 5:25 pm
(118) Bob says:

What a load of donkey S#IT! I have been trying for two weeks to talk to someone through this BS system! If I ever get through to a REAL person – I expect some dude with a russian accent to say “Hello, my name Peggy”

They mus have a total of 5 people answering the phones in Denver, and I dont believe that they took care of 7,205 people last week. Why dont they hire some of us unemployed folks to answer the damn phones for them!

I cant believe this.

July 12, 2011 at 12:50 pm
(119) nca says:

has anyone figured out how to get through? I finally did about 3 weeks ago and am not sure what I did to get to a real person. I’ve been starting at 7:30 again but always get the no recording that there are no real persons to speak to. My claim that was to be reopened back in mid June is still not posting and it just says pending. I can’t get to a live person. We are all saying the same thing and just bitching together. this is a story of perhaps more than incompetence. By not answering us, they don’t have to pay. I think we should all be calling channel 9 and griping about this. Perhaps if it becomes a story, they’ll change it.

until then, if anyone has any tips or tricks, please share.

July 12, 2011 at 12:56 pm
(120) nca says:

Let the newspeople know this is a story that needs to be told:


July 18, 2011 at 8:53 pm
(121) Jen says:

I left a news tip too! I am so frustrated my claim is approved but I haven’t received payment and I don’t know what I’m doing wrong. I have never been do frustrated and dealt with zn organization so inept. This is not acceptable and it’s Bren going on too long!

July 20, 2011 at 7:51 pm
(122) dorothy says:

I sooooooooooooooo hear all of your frustration!!! I just got a job 2 weeks ago, praise God, but had been on UIB for 15 months. Until the end of May 2011 there was the MUCH easier back-door number (303.318.9080) to call where I ALWAYS got through to a human person, albeit I always waited on hold at least 90 minutes, but big deal if you actually get to a person.

WHY they disbanded the 9080 number is beyond me, it’s ludicrous. I spoke to the people at Broomfield’s Workforce office and they said they don’t know why it was disbanded, but that CO’s Dept of Labor Pains is responsible for 6 states of UIB people, HUH??????????????? Even more the insane then that they would get rid of the extra phone number.

The trick, as I was told from the Workforce people, is to call the 303.318.9000 number repeatedly – if you hear them say it’s a self-serve menu, HANG UP IMMEDIATELY!! Keep calling back to you hear them say “Welcome to the Dept. of CO”, press 1 for English – that means you are on the “on hold” line to speak with a real live human being.
The chance of getting the second scenario seems infinitesimally SMALL.

I did complain by sending an email to Ch. 7 a good month ago, but never heard from them….

July 21, 2011 at 12:17 pm
(123) Dan Wolf says:

All the tricks that used to work no longer work. Guess they had a bunch of people on that work around. Anyhow, I didn’t see a lot of successful stories on here, so I thought I would write one. In the past few days I would here one of two messages: “The line is busy, please try again later…” and “Welcome to self help menu…” Which we all know QUITE WELL doesn’t get you in touch with someone.

What you are looking for is a message that says ‘Welcome to…’ that requires that you click 1 to select english or the rest of the message continues in Spanish. Now this DOESN’T mean you have made it, sorry to say. He will rattle off how many calls last week they helped and the average wait time. After that he will give you a list of options, for me it was #2 (resolve an issue with your claim). Still haven’t made it yet though. From there he can say one of two things, I’m sorry everyone is busy or please stay on the line while I transfer your call. The latter is the one you want!

My hold time is 120 minutes so far, but I don’t care at all, as I am just happy to be potentially talking to someone! Fingers crossed, and I hope everyone who has been tortured by this system gets through on their next call. Good luck!

August 12, 2011 at 5:36 pm
(124) MannyBen says:

This has been quite a frustrating experience. I tried calling the number for a long time but never got anywhere. The furthest I would get was to the voice prompt but then it was closed.
I finally called the dedicated Spanish line, thank goodness I am bilingual, and got through and was done in less than 10mins.
Since the majority of people calling in only speak English how is it possible for them to not beef up their IVR and hire more staff if they are handling over 7K customers a week, and that does not count the number of people who called in repeatedly and never got through.
The state needs to get off their duffs and do something, unless like mentioned above, it’s a calculated move to lessen the amount of benefits they pay out.

August 15, 2011 at 12:14 pm
(125) Frustrated says:

Does anyone know if there is a delay in payment when you go from tier 1 to tier 2? I just requested payment for my 2 weeks. There was enough for one week but the second week falls under tier 2. Do I have to wait until my next pay date for that 2nd week?

August 29, 2011 at 11:21 am
(126) Amanda says:

Can anyone please help? I recently won my unemployment appeal b/c the first caseworker didn’t “have time to accept email evidence because her decision was due yesterday” and upon telling me that I am being denied but have the right to appeal and in the meantime I no longer need to request payment until the appeal process is completed. That was horrible information! Like I said above I won the appeal but now I cannot request payment because my account is innactive thanks to the helpful caseworker’s advice (grrrr!) Anyway,

I CANNOT GET THROUGH to 3033189000 at all! Ever! I call over and over again but don’t even get the chance to hold! A few months ago there was an extention of 89080 trick that was helping people but they’ve closed that avenue… Does anyone else have a new loophole??? Please help- I am all ears- well all ear as the other one is constantly listening to ringing then welcome to the self service menu, click and redial!
I appreciate any info!
Thank you.

August 29, 2011 at 12:30 pm
(127) Lost in Translation says:

This may be a crappy thing to do, but I called the Spanish line and kept pressing two from my limited understanding of Spanish. When an operator came on, I said, “I’m sorry, I must have got connected to the wrong line, do you speak English?”

She then proceeded to help me in English. Not sure if it would always work, but a 10 minute wait time is better than a 2 hour one.

August 29, 2011 at 1:23 pm
(128) Lost in Translation says:

Ps: I hope a lot of people don’t abuse this or they will crack down and pretend not to speak English or just refuse the call. Use it only for dire emergencies. The wait time was less than 15 minutes. Most (if not all) Spanish speaking representatives are required to know English.

Again, use this when you exhaust all other options.

August 29, 2011 at 1:53 pm
(129) amanda says:

Can anyone please help??

I recently won my unemployment appeal- hooray- b/c I never should have been denied. Unfortunately my original case worker refused to accept my email evidence (I DID have permission to leave work!) B/c she is already late in making her decision so she doesn’t have time to accept any evidence. Then on top of that gave me some horrible information by stating I shouldn’t request payment until my appeal process is completed. Fan-freakin-tastic! Now that I won my case I can’t request a payment b/c my claim is inactive…from not continuing to file for payment during my appeal process (grrr!)! The main issue I have is reaching a live person at 303-318-9000…. I NEVER even get to hold! I call and call all day everyday to no avail. My question is has anyone found a ‘back door’ or loophole like the 89080 ext that was working a few months ago for folks but is no longer working now? Any information would be super helpful.
Thanks and best of luck to everyone!

August 29, 2011 at 2:11 pm
(130) Amanda says:

Thank you Lost- I will try that. You’re right about people abusing this idea. At this point I feel entitled to try because I have called religiously for 5 and a half days now! Every 15 minutes beginning at 7:30a (on the dot) until close, and have not heard one thing other than, “Welcome to the self service menu”. I am at my wits end, along with my landlord, electric company, and all my friends and family that have been trying to help me!

I’ll let you know how it goes…
Thanks again!

August 29, 2011 at 6:01 pm
(131) Amanda says:


Thank you SO much for the idea! It didn’t work out exactly as planned but it worked nonetheless!
I held in the Spanish queue for 1hr 21min, at which point the rep told me they are not aloud to take English calls and transferred me to the English hold queue. I was on hold in that queue for 1hr 25min before I got an awesome rep on the line. He verified my personal information, researched, and reactivated my claim in a matter of minutes. Start to finish my call lasted 2hrs and 51min. This may sound awful to some, but I am more than pleased, as an enormous wait time is far better than having no chance to hold at all…ie “Welcome to the self service line” recording. I was ready to snap getting that recording on every single attempt for 5 and 1/2 days! Especially after being out of work since May, my first experience with unemployment being an ‘oversight’ that delayed my original file date by almost 40 days, only to be denied because my case worker “didn’t have time” to allow me to provide the email documentation proving that I was given permission to leave work, because she was “already late in making her decision”. Once I received the written decision I appealed, won, but have been unable to request payment. I tried to reactivate my account by calling the 303-318-9000 number every weekday starting last Monday, at 7:30a on the dot and every 15-20min thereafter until close. In 5&1/2 full days of that I was not offered the chance to hold, not once! This is why any length of hold music was truly music to my ears!

PS- I just wanted to add that they are quick to resolve any issues once on the line with you. My total conversation took 5min, and I get to request my first full payment in six days, should have the money in 8!

Thanks again for the advice Lost!

Wishing everyone many blessings and all the best!

August 31, 2011 at 1:04 pm
(132) Lost in Translation says:

Amanda — glad it helped you. At least you got into the hold queue. That’s really all that matters. 3 hours is nothing when you’ve waited a week+.

Also, you can file online during Sunday and receive your payment by 5pm on Monday. To do this, make sure you file after midnight (Sat going into Sunday) and before 4pm on Sunday afternoon). The online system will put your payment in batch processing for midnight Sunday for payment on Monday.

The way it works is this:

Colorado UI takes requests up until 4:00pm Sunday-Friday. If you are in before that time, your payment information goes into the batch processing file for payment the next business day.

You will receive payment the next business day for Chase accounts. If you have direct deposit, it may take an extra day due to it being an ACH transfer.

October 4, 2011 at 10:51 am
(133) ????wtf says:

so they are on to the spanish loophole now. i am having the same issues as all of you guys. now when you push the spanish button they give you an alternate number to call..thankfully i half way paid attention in spanish class so i could decipher the number which is 303-318-9333, but still waiting to get a live person there too its staying busy or giving me the alternate numbers again…sigh

October 12, 2011 at 3:09 pm
(134) Karl says:

Been trying to reopen my claim since august! Saw a new portal that they had today https://smartfile.coworkforce.com/
had the whole thing filled out until it crashed! Then I went through the whole process again and went to the SAVE and exit icon to save my stuff. In which it crashed again! So pissed at this point that I went back to start over again and the f***ing whole program is gone from website and the old sh***y system is back in place. Making it impossible for you to ever reopen a claim. Then when you finally get through with someone they are like, oh you waited too long. Bullshit. How can ever get paid if you can never reopen your claim? The website reminds me of something a 8th grader put together. Obsolete and does not work effectively! I wrote the governor about this!! Some one leak this story to 9 news! This is junk. I guess that they only have 10 phones at the call center for UI or something? Or just a idiot webmaster that does nothing except play world of warcraft all day?


November 21, 2011 at 5:00 pm
(135) Pedals says:

I as the rest of you are frustrated beyond belief. I tried calling the 800.318.9100 (employer’s line) and waited to push an extension. I tried x89 and got somebody in the tax department. She transferred me to the unemployment que and now I’m waiting “up to 120 minutes” for somebody to reopen my claim. This is killer on the cell phone!

I wish I new a better way. I actually think that during my 120minutes, I am going to write a letter to Gov John Hickenlooper, Ellen Golombek (big wig at CDLE). This wait time is absolutely RIDICULOUS!!!!

December 1, 2011 at 10:46 pm
(136) FEDUP says:

Is there an office we can walk into and talk to an actual person regarding reopening a claim. I have tried everything for a week on the phone and have yet to talk to an actual live person to get my claim reopened! Save your money use the free call feature on Gmail to make your calls.

December 5, 2011 at 12:50 pm
(137) Eric says:

So I hear all your frustration. I’ve been there. Take a breath. Realize everything is going to be ok. Now, here’s what you do if you can’t get through. Call the employer number. They will not help you. Act like you got bumped over to them somehow. Be nice. Then ask if they can fill out a call back form for you.

You won’t get a call right back, but within a few days. At least while you are continuing to try and get through, you can know in the back of your mind that you EVENTUALLY will get this figured out. Make sure you have your phone ready for the next few days cause if you miss the call, you will have to start all over! Ahhhhhhhhhh.

Best of luck. If you still don’t get it, start a revolution!!

December 6, 2011 at 7:45 pm
(138) FEDUP says:

Hi everyone-

hang in there & breathe. I’m still trying to contact them, I found out calling over Magic Jack is bad!! I was hung up on 3 times after waiting 60-40-& 90 minutes. So DO NOT USE MAGIC JACK! Instead use GOOGLE VOICE, I have been on hold for 2:05 hrs now, and hopefully I can get through.

I’m finding the call repeatingly route the only way to get on hold. If you hear the “UI benefit self serv” then hang up and call again, untill you hear “for english” press 1 …

Another option if you can brave the cold weather is to show up at your local workforce center (depending on where you are registered, different workforce centers have different days where they will have a UI representitive available for customer service. So call your workforce center)

Good Luck & God Bless!

December 19, 2011 at 2:58 pm
(139) Kidandi says:

HELP Question about EUC. I just got my last payment from the state benefit. My claim is good until June 2012, but Cubline says the money is exhausted. Can’t find any info on what to do to get Extended Federal Benefit tier 1 and impossible to get through. Do I need to reapply or will it just kick in when I enter my cubline again in 2 weeks? THANKS! Scared Single Mom:)

December 21, 2011 at 12:56 pm
(140) UpandDown says:

I’ve been calling the 9000 number for about 2 hours and finally got hold music! YEEESSSS!

Now I just have to listen to it for more than 120mins.

Please someone hire more people… or look into they’re processes to make them more efficient.

The 9100 number and extension did not work for me I tried several times.

I think my extreme stupidity and ability to mindlessly do repetitive tasks is finally proving to be a great asset.

December 28, 2011 at 6:18 pm
(141) Anna says:

My husband had the same issue. I finally got some results contacting the citizen advocate through the Governor’s office. They are much more helpful.

January 3, 2012 at 11:08 am
(142) Broke says:

Been trying over and over and keep getting all circuits are busy now. Please try your call again later.

Why can’t they set aside numbers for people who MUST talk to an agent, and have a recorded number for people who just don’t have a computer? How many man hours have been wasted that could be used job hunting sitting and dialing over and over?? Waste and inefficiency!

Anyone have a working fax number?? I would send a fax, but the number here comes back to some guy who was really pissed that I tried to fax to his number.

January 3, 2012 at 3:45 pm
(143) anonymous says:

I began calling at 7:30a today. After an hour and twenty minutes, I made it into the hold line queue. It said the wait time was 75 minutes. Great! After 50 minutes, the line went to busy signal. Frustrating, huh? So, I began the redial process again that I continued for almost 4 hours. I just got back on the hold line again- the wait: 120 minutes. Hopefully, I won’t get kicked off again!

January 4, 2012 at 5:20 pm
(144) casey says:

I tried 9000 all day today and couldnt even get on hold!!! Anyone else having this problems?

January 4, 2012 at 5:25 pm
(145) casey says:

Been trying 9000 number all day and cant even be put on hold. Is anyone else having this problem?

January 5, 2012 at 10:45 am
(146) Danielle says:

I have been trying to get ahold of someone for 8 days now. All I need to find out is if I qualify to get my benefits extended. I have been on regular unemployment benefits for 25 weeks and they are set to expire next week. I have tried every option online and cannot find any way to do it. I call all day long and either get a busy signal or the “self-service menu”. Ive tried all the suggested shortcuts and none have worked. Im on my 52nd call of the day and its only 8:45am. If anyone can help answer my question or has some magical power that can help me get through I would love to hear it! Thank you in advance!

January 9, 2012 at 5:08 pm
(147) Don says:

Hey guys, I called the 9100 number, pushed *89 as extension and immediately spoke to a very nice woman. I played as if i must have been mistakenly transferred there and she took my information, and even checked the status of my claim. She then filled out a call back form and placed me in line for the service representative queue. 90 minutes from now I might get to talk to someone else.

January 11, 2012 at 3:39 pm
(148) Don says:

As an update to the previous comment. I was suddenly disconnected after 60 minutes of waiting on the phone and have yet to receive a call back. How am I supposed to reopen my claim if I filed at an inappropriate time?

January 16, 2012 at 6:30 am
(149) dave80228 says:

First and foremost, my heart goes out to all of you that have had so many challenges with the poorly built, ever changing, inconsistent, inconsiderate, cold-hearted and down right disrespectful system that we have in place for the unemployed in Colorado. I have been unemployed since February of 2011 and my journey has definitely been a learning experience. I’ve gone through the full appeals hearing and the “exhausted” benefits ordeals and because of the unclear directions created a non profit personal website last year to help address many of the questions I just skimmed thru. Kidandi, if you haven’t found the answer to your extension questions, I exhausted myself writing about exhausted benefits and how to file for an extension on my website (just keep filing as you do normally FYI).

My website is located at: http://www.risingphoenix.CO (not .com)

I hope it helps. Good luck everyone!

January 18, 2012 at 12:02 pm
(150) Lisa says:

There is an agency at the King Soopers on Speer in suite 500. There is a lady named Cecila there every Weds and Fri from 8-4. She is a true Representative from the Unemployment Office that handles all cases. There is a ramp in the parking lot that will take you to the 5th floor (King Soopers high-rise). Just spoke to a rep and he told me not many people know about her so go people and get your stuff taken care of. I hear there are only 240 reps and 10,000 calls coming in daily so on that note, WE ARE NOT GOING TO GET THROUGH ANYTIME SOON! The numbers given through this site are not working. As they are posted they are shut down that quick! Cecilia is not going anywhere!

Good Luck! Pass on the word if you all get to see her and what else you may find out!

January 18, 2012 at 5:07 pm
(151) Phil says:

Lisa, have you been in to see this Cecilia yourself or know anyone who has? I just ask because it would be a long haul for me right now to drive that distance only to be turned away. Much appreciative for the info you have given us!

January 22, 2012 at 11:24 am
(152) john says:

Im willing to try anything…. is that cecilia person there? if so it would be worth the drive to Denver, but driving up on already exhausted bank account is a big risk

January 26, 2012 at 7:14 am
(153) Lost in Translation says:


I have heard this, too. At first, I thought that by you posting this, it would swamp her. However, this little thread (that has been going on for like two years) seems to be a little gold nugget for people who vigilantly search the web for more information. I doubt she’ll get overwhelmed by the people who stumble upon this web page.

That said, I wish all of you the best of luck in reaching someone that can help you with your claim!

I also want to let some of you who are about to run out of EUC benefits know that the Federal Unemployment Extension that was passed in December for two months will be running out in late February. However, I have relatives that work on Capitol Hill (DC) and the word is that they will be granting another extension for six months (possibly a year). This does not add to the 99 weeks of maximum benefits, but it will extend the deadline for you to apply for SEB benefits in you are currently on Tier 3 or 4.

Federal EUC benefits for Tier 4 have been discontinued. Tier 4 allowed for 6 additional weeks of extended Federal benefits for those who had exhausted Tier 3 benefits. The reason it is unavailable is because a state must have 8.5% unemployment for 3 months in a row, and Colorado currently has 7.9%. However, you can go from Tier 3 to SEB (State Extended Benefits). There are two tiers for SEB. Tier 1 lasts for 13 weeks and Tier 2 lasts for 7. However, Tier 2 may be eliminated because a state must have 8% unemployment for it to be made available. If you are depending on Tier 2 SEB, please be aware that it will most likely be eliminated in less than a month.

If any of you have any questions, feel free to shoot me an e-mail to aphexcoil@gmail.com.

Best of luck to all of you guys!

January 27, 2012 at 9:38 pm
(154) Janet says:

How long does a company have to fight an unemployment claim? It has been a month and when i go to check the status it says it is still pending. Is there a deadline or cut off as to when the company has to approve or deny a claim?

February 1, 2012 at 4:38 am
(155) Pierm says:


February 6, 2012 at 2:17 pm
(156) Brandon says:

so i just contacted the office at the king soopers location ( Colorado workforce office) and was told they are no longer having unemployment at there location and my best bet was to go the UI main office. ?

February 23, 2012 at 1:59 pm
(157) clarence brown says:

can I collect unemployment benefits if I am collecting SSI benefits

February 28, 2012 at 2:25 pm
(158) tyler says:

man this sux i cant ever talk to a real person let alone be put on hold to talk to a real person the only thing i can get is a disconnection i just want to speak to a person pls if anyone know a working extension that would be greatly appreciated i just had to draw a 401k and it is dwindling very fast i have already lost on vehicle to the bank and if i get ui then i dont have to loos another one pls someone help me

March 1, 2012 at 12:55 pm
(159) patiently waiting says:

whewwww! after call all morning, i waited for the automated ” the “UI benefit self serv” then hang up and call again, untill you hear “for english” press 1 …” then enter your social # and your pin…. than I continued to press 4 key and the 5 key after hearing auto repeat that “that is not an option sorry your having problems,” then I press * key and 4 key & 5 key again, and it said it would connect me to a rep, but phone waits could be up to 120 min. At this point I do not mind, after 4 days of trying to talk to someone, 120 min wait is a breaze. I hope that helps.

April 6, 2012 at 12:14 pm
(160) Monica says:

Read a comment that if you hear welcome to the self service menu hang up and call back again. I did just that and the next call said Welcome to the Colorado. . . . did not say “Self Service”. The comment posted to hit 1 for english. I am now on hold for at least 90 minutes. But I have no job. no where to go. I guess Ill be waiting with my phone plugged in so that my battery doesn’t die.

April 11, 2012 at 5:54 pm
(161) anon says:

Seriously? nothing works to get through, i swear its like they read these comments and create work arounds for what people figure out to get through…. i tried the method about pressing the 4 and 5 key… now if you do it too much it’ll tell you that it cant help you and to call back later, then hangs up on me? seriously? look i get that alot of people are having issues but you really cant handle this many calls? cmon! i would rather wait 5hours on the phone, go over my minutes to just talk to someone about my claim…. I spoke to a rep and he said that the MYUI Claimant was having issues so now not only do i not know if my claim is in the correct status but i cant talk to anyone regarding the claim…. this is BS!

April 27, 2012 at 10:36 am
(162) rick says:

So Iam getting benefits approved and evrything according to their online status info. BUT now when I go to request payment it says my social security number is not on file!!!! I have plenty of weeks and payment left and now this – and this only after a pending status for months and endless hours trying to call that useless number. Now I have been trying to get ahold of them for over 10 days with no luck. Iam talking calling from 730 – 430 everyday. Now my claim will run out because somebody screwed up my social – THESE ARE LIVES YOU PEOPLE ARE PLAYING WITH!!!!

May 3, 2012 at 2:40 pm
(163) Kevin says:

Is there a physical address to go in person to speak them?

I was on hold for 4 hours yesterday! Finally someone answered but didn’t realize I was on the line! I could hear him talking and typing on the key board but could not hear me and the line went dead!

May 4, 2012 at 6:33 pm
(164) Bill says:

According to my Vonage statement, I called 149 times this week before getting into the hold queue, but it sounds like I got lucky. I was on hold for two hours and 59 minutes before it rang through, but who is counting?

I opened my current claim the week of March 9th, but the person I spoke to said that CDLE is now processing claims opened Feb 19-25th (it’s 5/4, so 11 weeks ago). They won’t even get to reviewing my claim for another two or three weeks.

June 6, 2012 at 12:45 pm
(165) Austen says:

So I tried calling all the numbers listed here to no avail to get into a queue. My first payment for one week came threw though it didn’t register in the myclaiment as being paid. Now I’m not getting anything and trying to call doesn’t work. Drove to the office on Sherman, they only help 70 people a day so if you’re not there by 6-6:30am before they open at 8 then good luck. So I went to the office in the building on Speer by the king soopers. They only help if you are in your last teir of unemployment so no help from them but she told me to go to an office on federal by at least 7am to get help. If anyone knows how to get around this stuff or of anything else I can do please let me know :(

June 14, 2012 at 12:29 am
(166) bob says:

finiall got to talk with someone told me they were work on claims filed in march filed mine in may wont be for 8 wks till the review my claim

June 25, 2012 at 1:30 pm
(167) Sher says:

Just wanted to say I was in the Unemployment office on Sherman and 12th and things went pretty fast. I got there at 6:30 AM, an hour before they open, and I was done by 9:30. I was about number 15. When I left, people who came in just before my number was called, where in about the 40s. I think you can get in if you show up at opening or later than that, but you’ll probably be there a long time waiting. If you want to get in and out, I definitely suggest getting there by 6:30. Oh…and LISTEN to the security guards’ instructions. They get pissy if you don’t. They threatened to throw one woman out this morning because she wasn’t listening.

I found the people to be very helpful and sympathetic, but I also went in with the attitude that they were in a bad situation, probably wouldn’t have all the info I needed, but would help to the best of their ability. Made a difference, I expect.

July 1, 2012 at 7:35 am
(168) Jason says:

I have a claim that says approved. For some reason the last time i filed online with CUBonline I only received 1 week of benefits . I have always received 2 weeks worth of benefits the 3 prior times I did this. Now it says “You have no open weeks to claim at this time.” but I still have 9,000 left to claim. Any explanation ?

July 27, 2012 at 10:31 am
(169) Joe says:

I tried to call many times and finally found out you can’t talk to anyone involved in the Denver unemployment offices. My question is about an issue with my work and I wanted to determine if I may have a chance or not. I went to the office in Denver and couldn’t even talk to anyone because I have not filed a claim. Security was very rude and they told me to leave. I pay their saleries. When did this country lose control ?

July 27, 2012 at 12:46 pm
(170) Violet says:

I have been trying to call the UI number (both lines) for 3 wks now at every hour of the day and never have been able to get through. I never got my PIN number in the mail and must speak to an agent. How can i get through? Why isn’t the state Governor’s office looking into this scam?

August 20, 2012 at 12:06 pm
(171) Jack says:

This damn automated system only let me apply for one week of benefits and I cannot get anyone on the phone!! I have medical bills and food to put on the table I need the full amount of money im owed I cannot wait another three weeks for this!!!!!

August 28, 2012 at 6:00 pm
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August 29, 2012 at 2:34 pm
(173) Jessi says:

WELL….I was on hold for 3 hours and FINALLY got on the phone with a really nice rep named Jonathan! I called using my laptop and was looking through Craigslist for jobs while the music kept me company. I didn’t think anyone would answer but I just thought, “What IF they do?” So I was shocked when they did! WELL…we got disconnected and he called me back a little while- THANK YOU JONATHAN FOR CALLING ME BACK! The number that showed up on my caller ID was:


Don’t know if you call that number directly you’ll get him, but it’s worth a try!

August 29, 2012 at 2:37 pm
(174) Jessi says:

Oh wait…..that’s the general number….*Fail*

Forget that then…sorry…

August 30, 2012 at 5:28 pm
(175) lmao says:

The time it took for everyone to read and post a comment on this thread, could’ve been used to go apply for jobs. Just a little food for thought…(palm-face)

September 5, 2012 at 3:55 pm
(176) jOHNNY says:

My wife just stayed on hold for OVER 3 HOURS!!! She cried for two of them. This is outrageous! She lost her job from no fault of her own and then she is faced with this crap! This is exactly what awaits all the blind fans of socialism. This is insane. The letter received said she had to call because she was honest and claimed $30.00 she made cleaning someones home. Those at Colorado Unemployment should rot in hell.

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October 1, 2012 at 11:26 am
(178) Xian says:

Call the 9000 number over and over til you get one that says press one for English. Pick your option and proceed to wait…that’s what I’m doing right now -__-

October 22, 2012 at 1:50 pm
(179) Nuffa says:

It’s been two months… And i have yet to receive benefits. I have done everything that I have been asked to do, and have not heard anything yet. That’s it! I’m convinced that the state, maybe the nation, is bankrupt and are just trying to keep things under wraps until the elections are over. I have called and called and called some more. I have still yet to be able to talk to a real person. I have tried the extension 89000 trick and it hasn’t worked for me. Perhaps too many people figured out this trick. FRUSTRATED BEYOND BELIEF!

November 8, 2012 at 5:32 pm
(180) Rubes says:

I have been calling the main num for a while now and always get disconnected and nowhere. I tried again multiple times today and it wouldn’t take my social security number and disconnect me. But the last time I called, after saying my social was incorrect, it transferred me. I have to wait but I don’t care.

I think just be persistent.

November 8, 2012 at 6:51 pm
(181) DenverGuy says:

Headed to the office on 12th and Sherman tomorrow *early* in the AM. Anyone been there recently, did it help?

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December 27, 2012 at 1:30 pm
(183) josh says:

These idiots are woethless. Colorado UI is a load of crap

January 4, 2013 at 2:13 pm
(184) Zee says:

I have never dealt with such incompetency in my life! Are these people for real!? They all need to be fired or trained again! This system sucks they ask you a bunch of questions, then you call in & they ask you the same questions all over again for 45 minutes, then they mail you 6 different letters at once with the same question again…..SERIOUSLY! I filed in NY, answered questions online didn’t need to speak to anyone & had my first check within two weeks. This is including the one week wait period! UNEFING BELIEVABLE COLORADO GET IT THE HECK TOGETHER!!!

January 8, 2013 at 10:57 am
(185) joshua says:


If the link doesnt work or doesnt show here – there is a news story on the cbslocal.com site. just search for ‘colorado unemployment director overwhelmed’ It states that colorado is CONSISTENTLY ranked in the BOTTOM 15 states for timeliness and accuracy for unemployment claims and that the average wait time is 1.5 hours – they even have started training employees for handling SUICIDAL CALLERS!!

This is driving me crazy.

January 14, 2013 at 12:30 pm
(186) Mike says:

CO UI is a joke plain and simple. At this point i feel like i have a greater chance to win the lottery than to get a worthless agent on the phone.

January 14, 2013 at 6:42 pm
(187) David says:

My UI got put on “inactive” status and have tried to call the 800 number to no avail. Where is the UI office in Denver so I can go down there an raise some hell and get my account reactiviated? I think it got “inactive” because I forgot to ask for a payment over the holidays.

February 1, 2013 at 10:52 am
(188) Tim says:

It took me over an hour to even get through to the “Put on hold menu”, and now have been waiting for an hour to speak to person. Is there anything we as citizens can do to have this problem corrected?

February 6, 2013 at 3:39 pm
(189) Carlos says:

use!!!!!!!!!!!!!!!! the employer cubline, i think it is 303-318-9000, it works !!!!!!!!!! not the costumer service but that!!

February 21, 2013 at 4:33 pm
(190) kenny says:

Everytime i call it goes right through to an operator… They are all so happy and edgar to help….. YEA RIGHT!!!!!! Ive been trying to get ahold of a person for 2 weeks!!!!

February 26, 2013 at 1:24 pm
(191) Jeremy says:

@joshua (185), thanks for posting that article. It was from nearly 2 years ago, so I find the claims from “Ellen Golombek, executive director of Colorado’s Department of Labor and Employment” pretty disingenuous. In that time they still haven’t corrected the problem. I cannot get through at all. My claim is being held up by a technicality, one that I don’t understand (displayed in my account on the website), and cannot fix on the site.

DenverGuy (181) says that he’s going to visit the office off of 12th and Sherman. I guess I’ll try going down there in person.

I definitely qualify for unemployment, and I’ll be able to hang in there for a bit, but I’m sure there are people out there in a lot worse shape than me, that need help asap, and can’t get it. That is terrible. Very disappointed in my State and City representatives right now.

Taxing us for our benefits and entitlements doesn’t ever seem to be an issue. I’ve never had to call anyone because they weren’t taking enough taxes out of my paycheck. :)

March 3, 2013 at 11:23 am
(192) Sam says:

The Colorado Department of Labor and Employment is the most dysfunctional government agency I have ever encountered. They are inept almost to the point of being criminally negligent. Hickenlooper refuses to address this problem and continues to let Golombek ruin the CLDE letting many unemployed Coloradans suffer.

Channel 7 in Denver just did a story about why the phones at CDLE go unanswered, and it is very revealing.

March 4, 2013 at 11:11 am
(193) Sam says:

Considering how Ellen Golombek has ignored all of these problems with the CDLE, I have started an online petition to have Golombek fired or for her to resign. When the petition gets 50 signatures, it will be sent to the state legislatures and the Governors office. Not that I expect them to do anything, but it could get their attention.


March 25, 2013 at 7:08 pm
(194) Natalie says:

as everyone else, i have found it IMPOSSIBLE to get thru. my account says i have had 8 payments that have been paid. i have had only 3 go through my bank account. why havent the rest. its been a month since ive even received one. were is that money. there are no checks coming in either. wtf. and no way to find out waht the f*** is going on.

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July 22, 2013 at 7:17 pm
(198) Kat says:

I followed Jason’s advice and called the 9100 number b/c continuous busy signal with the 9000 number. I tried the ext.# 89000 and it didn’t recognize the #, so I hit 0 over and over again, and voila! Someone answered, and was kind rude and surly. He kept telling me to call the other number, but after being polite to him, he did answer some basic questions. Oh, and he claimed the best days to call the 9000 number are Wed, Thurs, and Fri. He said the employees are just sitting waiting for a call on those days….what a joke.

July 25, 2013 at 1:06 pm
(199) Mayer says:

HERE’S A SOLUTION to talking to someone at Colorado Unemployment.

But first let me say it took me FOUR MONTHS to get a payment. Like many of you I was sure I would be living under a bridge. I was NEVER able to reach them by phone. All I got was a message saying “due to high call volume please call back later. I literally called back HUNDREDS of times.

I FINALLY got their attention and here is how:

I sent an email to: ellen.golombek@state.co.us
She is the executive director of Unemployment

I also sent a copy to BMaass@cbs.com
He is a reporter who work for CBS in Denver I believe and he once did a story on how crappy the system was years ago. I will post the article is I can find it.

After I sent my email I received a reply THE NEXT DAY! My guess is because they were embarrassed to be contacted by CBS but I can’t be sure, All I know is I was FINALLY able to get through.

I am now trying to re-open my claim and all I get is a busy signal so it looks like it’s time to shoot another email to ellen.golombek@state.co.us :)

I hope this helps. It seems as if Colorado (and other states I have dealt with) routinely deny benefits to people who are entitles to them in the hope they will give up and my guess is many do. I had to sell my car, cash in my meager retirement funds and give up my apartment just to stay alive.


I received a reply THE NEXT DAY

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October 4, 2013 at 10:09 pm
(201) p2k says:

Contact your State Reps and State Senators. Apparently, Hickenlooper will stand by this incompetent, greedy (I can’t post what I think she is). You can find the members of the Labor Committee and their e-mail addresses and phone numbers on this site:


October 8, 2013 at 12:31 pm
(202) Christine A says:


I will post the e-mail addresses for the State Reps of Colorado for easy copy and pasting.

john.buckner.house@state.co.us (john.buckner.house@state.co.us); perrybuck49@gmail.com (perrybuck49@gmail.com); kathleen.conti.house@state.co.us (kathleen.conti.house@state.co.us); don.coram.house@state.co.us (don.coram.house@state.co.us);

December 2, 2013 at 11:43 am
(203) Nowhere else to go says:

So, I guess I am posting here because I have nowhere left to go. I became homeless last time around on Colorado Unemployment benefits 2005, I don’t anticipate any different this time around as I am already one month of “active issue” on my claim and no one available to help me resolve it…BTW… to avoid this accept NO temporary assignments from temp agencies, the CDLE seems to lack the ability of understanding why you left a “temporary assignment”…and God help you in explaining that you were sick and missed too many days to return to the temp project. CDLE claims to want you to accept work during your claim: DON’T DO IT! You will only cause issues!

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